Privacy Policy
Last Updated: 19 October 2026
1. Introduction
Welcome to FreeHealth.in (“we,” “our,” “us,” or “the Website”).
FreeHealth.in is a healthcare information and discovery platform designed to help users find hospitals, healthcare services, diagnostic facilities, government health schemes, medical specialities, diseases, surgeries, and treatment options.
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use our website.
By accessing or using FreeHealth.in, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
Depending on how you use our Website, we may collect the following categories of information.
A. Information You Provide
When you contact us, register an account, submit a hospital listing, or use our website features, you may provide:
Name and contact details, such as email address and phone number.
Account registration and login information.
Hospital, clinic, diagnostic centre, pharmacy, or healthcare service details.
Hospital address, location, contact person, specialities, and available services.
Information submitted through contact forms, feedback forms, or enquiries.
Other information you voluntarily provide.
Please do not submit medical records, sensitive personal health information, identity documents, or other confidential information unless specifically required and appropriate for the relevant service.
B. Information Collected Automatically
When you access our Website, certain technical information may be collected automatically, including:
IP address and general location information.
Browser type, device type, and operating system.
Pages visited, links clicked, and browsing activity on the Website.
Date, time, and duration of visits.
Cookies and similar technologies, where enabled.
C. Search Information
We may process the search terms you enter, such as hospital names, diseases, surgeries, medical specialities, diagnostic tests, or government health schemes, to provide relevant search results and improve our services.
3. How We Use Your Information
We may use the information collected for the following purposes:
To help users find hospitals and healthcare providers.
To display hospital profiles, locations, contact information, and available services.
To provide information about government health schemes, including MJPJAY, Ayushman Bharat, CGHS, ECHS, and ESIC, where relevant.
To facilitate searches for diseases, surgeries, specialities, diagnostic tests, and treatment options.
To create and manage user accounts.
To receive, review, verify, approve, reject, or update submitted hospital and healthcare service listings.
To respond to enquiries, feedback, and support requests.
To maintain website security and prevent spam, fraud, or misuse.
To analyse website usage and improve functionality.
To comply with applicable legal requirements.
FreeHealth.in is an information and discovery platform. Unless expressly stated otherwise, we do not provide medical diagnosis or treatment directly.
4. Hospital and Healthcare Service Listings
FreeHealth.in may display information about hospitals, clinics, diagnostic centres, pharmacies, and other healthcare providers.
Listings may include names, addresses, phone numbers, specialities, procedures, diagnostic services, government scheme participation, and treatment-related information.
Some information may be submitted by healthcare providers or other users. We may review or verify submitted information, but we cannot guarantee that every listing is complete, accurate, current, or independently verified.
Healthcare providers submitting information to FreeHealth.in are responsible for ensuring that they have the necessary authority to share that information and that it is accurate and lawful.
We may edit, restrict, suspend, or remove listings when necessary.
5. Government Schemes and Treatment Information
FreeHealth.in may provide information about government health schemes, including eligibility-related information, participating hospitals, covered treatments, approved procedures, and package information.
Scheme availability, eligibility, treatment coverage, approved amounts, and hospital participation may change over time.
Users should confirm current eligibility, coverage, authorisation requirements, and treatment details directly with the relevant hospital or authorised government scheme administrator before making decisions.
The display of a hospital or treatment on FreeHealth.in does not guarantee scheme approval, cashless treatment, reimbursement, or eligibility for any particular benefit.
6. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to:
Support essential website functionality.
Maintain user sessions and preferences.
Improve website performance and usability.
Understand website traffic and usage, where analytics tools are used.
Support security and fraud prevention.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.
Any third-party analytics, embedded content, or other services used on the Website may have their own privacy practices.
7. Sharing of Information
We do not sell your personal information to third parties as a routine business practice.
We may share information in the following circumstances:
Public listings: Information submitted for publication in a hospital or healthcare provider listing may be visible to website visitors.
Service providers: With hosting providers, website maintenance providers, security services, analytics providers, and other vendors that help operate the Website, where applicable.
Legal obligations: Where disclosure is required by law, a court order, or a lawful request from an authorised authority.
Safety and security: To investigate suspected fraud, protect users, enforce our website terms, or safeguard our legal rights.
With your consent: Where you have authorised a specific disclosure.
We do not guarantee that a healthcare provider contacted through the Website will keep information you share with that provider confidential; its own privacy practices will apply.
8. Third-Party Websites and Services
Our Website may contain links to external hospital websites, government portals, diagnostic service providers, pharmacies, maps, or other third-party services.
These third parties operate independently and may collect information according to their own privacy policies. FreeHealth.in is not responsible for their privacy practices, security, content, or services.
Please review the applicable privacy policy before providing personal information to a third-party website or service.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including account management, maintaining listings, providing support, resolving disputes, meeting legal obligations, and maintaining website security.
The retention period may vary depending on the type of information, its purpose, applicable legal requirements, and whether the information remains necessary.
When information is no longer required, we may delete it, anonymise it, or securely dispose of it, subject to applicable legal obligations.
10. Data Security
We take reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Users should protect their account credentials and notify us if they suspect unauthorised access to their account.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to personal information relating to you.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally permissible.
Withdraw consent where processing is based on consent.
Raise questions or complaints about how your information is handled.
Request information about how to exercise applicable privacy rights.
To submit a privacy request, please contact us using the details provided in the Contact Us section. We may need to verify your identity before processing a request.
12. Children’s Privacy
FreeHealth.in is not intended to encourage children to create accounts or submit personal information without appropriate authorisation.
If you are a parent or legal guardian and believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
13. Healthcare Information Disclaimer
The information available on FreeHealth.in is provided for general informational and discovery purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.
Always consult a qualified healthcare professional regarding medical conditions, symptoms, treatment options, medicines, or medical procedures.
In an emergency, contact the appropriate emergency services or visit the nearest suitable emergency facility.
FreeHealth.in does not guarantee the availability, quality, affordability, eligibility, or outcome of any hospital, doctor, diagnostic service, treatment, or government scheme benefit listed on the Website.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website features, business practices, technology, or applicable laws.
The revised version will be published on this page with an updated “Last Updated” date. We encourage users to review this page periodically.
15. Contact Us
If you have questions, concerns, requests, or complaints relating to this Privacy Policy or the handling of your personal information, please contact:
Website: FreeHealth.in
Email: info@freehealth.in
Location: Pune, Maharashtra, India
Please include “Privacy Policy Request” in the subject line of your email so that we can identify your enquiry.
By using FreeHealth.in, you acknowledge that you have read this Privacy Policy and understand how information may be handled as described above, subject to applicable law.